In August 2020, YANMAR SYNERGY SQUARE (YSQ) was opened on a site that used to be part of Yanmar’s welfare facility, right next to the Yanmar Amagasaki Plant.
YSQ is the Yanmar Group’s base for improving customer satisfaction (CS) on a global scale, and inside it functions as the headquarters of Yanmar Global CS Co., Ltd. which is responsible for the Yanmar Group’s after-sales service. YSQ also hosts the Remote Support Center, an advanced monitoring station that watches over and supports customers’ valuable machinery in cooperation with the contact center of Yanmar Energy System Co. Ltd.
In addition to being a facility that provides services that make full use of cutting-edge technology, the facility is also dedicated to creating a comfortable working environment for employees, and in August 2021, it received the Kinki Region New Office Promotion Award at the 34th Nikkei New Office Awards.
Read on to learn more about this award-winning facility – the pride of its Yanmar employees, including floors that are not usually open to the public.
The first floor and part of the second floor of the five-story building are exhibition facilities. This space is used to introduce Yanmar’s activities to partners and customers, accompanied by Yanmar employees. Yanmar employees work in the Remote Support Center on the second floor and in the offices on the third floor. The fourth floor holds conference rooms and the company cafeteria.
